Understanding Mojo Call Results

Mojo offers 16 possible call results categorized into two types:

User-Controlled Call Results (8)

Contact

• Use when you successfully reach your intended contact
• You can update their List or Group based on your conversation

No Contact – Next Record

• Use when you can't reach your target and want to move to the next record

No Contact – Next Number

• Use when you can't reach the contact but want to try another number for them
• Only works when multiple numbers are available for the contact

Bad Number

• Use when the number is out of service or reaches the wrong person
• Removes only that specific number while keeping the contact and other numbers in your list

Drop Voicemail

• Use when you reach voicemail and want to leave your pre-recorded message
• No need to wait for the beep - select this option as soon as you confirm it's voicemail

Voicemail

• Use to record that the call resulted in a voicemail connection
• Typically used when you haven't preselected an automated voicemail message

DNC Contact

• Flags the entire contact and all associated phone numbers as Do Not Call
• Example: If a contact has three numbers, all three will be marked DNC

DNC Number

• Flags only the specific phone number you called as Do Not Call
• Other numbers for the same contact remain eligible for dialing

System-Generated Call Results (8)

Skipped

• Appears when you select or click the "X" in the call box before connecting
• System skips the current call and moves to the next number

No Answer

• Indicates Mojo dialed the number, waited for the specified number of rings, but no connection was made

Incomplete

• Occurs when there's a live connection but your session is ended without selecting a result
• This happens if you lose internet connection during a call, your session is terminated for inactivity or if your call to the dialer is dropped or disconnected

Fax

• Displayed when the system detects a fax tone

Disconnected

• Indicates Mojo's system has identified a disconnected tone

Busy

• Displayed when the system detects a busy tone

Other

• Shown when the system detects an unrecognizable tone
• Occurs when the tone doesn't match standard telecommunications SS7 signaling codes

Answering Machine

• If you're on a live call and another line reaches a voicemail or an automated system like a phone tree
• Mojo disconnects without leaving a message since the agent wasn't available to complete the call

Troubleshooting

If you see Incomplete in the Activities section or call reports, this means either:

• Your dial session ended (eg agent hung up, call disconnected, an internet loss/disruption in the session or the session ended due to inactivity) without selecting a call result button
• There was a connection issue between your browser and the Mojo system (typically due to internet problems)