Using the Mojo Power Dialer: Complete Guide

This guide walks you through using the Mojo Power Dialer effectively, from setup to call handling and follow-up features.

Getting Started with Power Dialer

Prerequisites

Before using the Power Dialer, ensure you've completed:

• Account subscription configuration
• Dialer settings setup
• Data import to your Mojo account

Accessing and Starting a Calling Session

1. Select your target contacts:

   • Choose the Property List, Calling List, or Group you want to call
   • Click the Power Dialer button

2. Configure your calling parameters:

   • Select your Call Settings
   • Choose which Easy Calling Mode to use
   • Apply any optional dialing filters
   • Click the Start Dialing button

3. Connect to the dialing server using one of these methods:

   • Wait for an incoming call at the specified number (if using the "Call Me" account feature)
   • Call the provided phone number and enter your PIN when prompted

Managing Calls and Results

Call Result Options

For each call, select the appropriate result:

• Contact - You reached the person you were looking for
• No Contact (Next Number) - Person unavailable; try their secondary number immediately
• No Contact (Next Record) - Person unavailable; skip to a different contact record
• Voicemail - Leave a message on answering machine or voicemail
• Bad Number - Wrong number, disconnected, or fax line; removes this number from contact details
• DNC Contact - Flags all numbers for this contact as Do Not Call
• DNC Number - Marks only the dialed number as Do Not Call

Moving Contacts Between Groups

• To move a contact to a new Group, single-click to select the destination Group
• To remove from current Group, select both the new Group first then the old Group
• Selecting a List will remove the contact from any Groups (contacts cannot be in both a List and Group)

Session Control Options

• Stop - End the dialing session while remaining logged into the dialer
• Pause - Temporarily halt dialing for 6-7 minutes after the current dials are complete (session disconnects automatically if not resumed)
• Hang Up - Disconnect from the current call

Ending Your Session

• Click OK on the confirmation dialog when all numbers have been dialed
• To exit completely, click the red X icon in the top right corner
• To start a new session, select new Call Settings and click Start Dialing

Advanced Features

Redialing a Contact

1. While still connected to the contact, click the Redial button (it turns red)
2. Select a call result to end the current call
3. The system will automatically redial the specified contact
4. To cancel a redial, click the red Redial button again before ending the call

Hide Dialer

1. click Hide Dialer (below the Stop button) to collapse the dialer to a small section at the bottom left of your Data & Dialer screen *the dialer screen will automatically expand to full size upon a live answer
   
2. click Expand Dialer (below the Stop button) to expand the dialer to full size