How to Configure Caller ID, Voicemail, and Whitelisting in Mojo

Properly configured caller ID and voicemail settings help maximize contact rates and maintain professional communications. Here's how to set them up:

Configuring Caller ID

• Click Settings in the bottom left corner
• Select Add Caller ID
• Enter:
  • The phone number to display as your caller ID
  • A label to identify this number within Mojo (not visible to contacts)
  • Optional extension if applicable
• Choose whether to whitelist your caller ID (recommended)
• If not whitelisting, click Verify and follow the phone verification instructions

Whitelisting Your Caller ID

For New Numbers:

• Click Settings in the bottom left corner
• Select Add Caller ID and complete the required fields
• Check the box for whitelisting
• Enter your Caller ID/Registration Name (following the guidelines provided)
• Read and agree to the terms, then click Verify

For Existing Numbers:

• Navigate to Settings
• Find the number you want to whitelist and click Submit
• Check the whitelisting box
• Enter your Caller ID/Registration Name
• Agree to terms and click Save

Setting Up Drop Voicemail

• Access Settings from the bottom left corner
• Click Messages on the left menu, then select Drop Voicemail
• Click Add Drop Voicemail
• Choose your recording method:
  • Mobile Phone: Scan the provided QR code to record
  • Web: Grant microphone access to record via your computer
• Name your recording, create your message, and save

These configurations will help optimize your outreach effectiveness and call connection rates.