F.A.Q
Browser requirements and related issues
Resolving Browser Compatibility Issues in Mojo Supported Browsers Mojo UI is optimized for three browsers: Google Chrome Firefox Safari Troubleshooting Steps If Using an Unsupported Browser Switch to Chrome, Firefox, or Safari for the best Mojo ...
Voicemail, caller ID and Whitelisting management
How to Configure Caller ID, Voicemail, and Whitelisting in Mojo Properly configured caller ID and voicemail settings help maximize contact rates and maintain professional communications. Here's how to set them up: Configuring Caller ID Click Settings ...
How to join training webinars in Mojo
How to Join and Benefit From Mojo Training Webinars Access Mojo's live training webinars through two convenient methods: From your home screen: Find webinar links on the right side of the screen Through the help menu: Click the help icon in the ...
How to add/edit phone numbers and emails to a contact in Mojo
Managing Phone Numbers and Email Addresses in Mojo To add or update contact information: Navigate to your Data & Dialer screen Double-click on the contact you wish to modify When the contact form opens, look at the top middle section of the screen ...
How to add notes to a record in Mojo
Adding Detailed Notes to Contacts in Mojo To add comprehensive notes to your contacts: Open your Data & Dialer screen Double-click on the contact you want to modify This opens the complete contact form Look to the right side of the contact form ...
Training and Support Resources
Accessing Mojo's Training and Learning Resources Mojo offers several convenient ways to access training materials and support: Through the Help Menu Click the help icon in the account menu at the bottom left corner In the help window, find three key ...
What happens when multi-line dialing and more than one line connects?
Multi-Line Dialing with Mojo Dialer How Multi-Line Dialing Works Mojo Dialer makes calls in rounds of 2 or 3 lines (based on your Call Wizard selection) All lines dial simultaneously, as shown in the dialing interface As calls conclude, the system ...
Account and Agent Photo
Setting Up Your Account or Agent Photo in Mojo Mojo automatically displays your profile photo based on your registered email address using the Gravatar service. How It Works Mojo connects to Gravatar (http://en.gravatar.com/) using your email address ...
How Many Rings Should I Set the Dialer for?
Setting Ring Count for Prospecting with Mojo When prospecting with Mojo, you can customize how many rings occur before a call is marked as "No Answer." This feature runs automatically in the background, significantly improving your prospecting ...
What is the Difference Between Lists and Groups
Understanding Mojo's Lead Management System: Lists vs. Groups Mojo's workflow is built around a clear distinction between calling lists and groups to efficiently manage your leads. Core Concepts Calling Lists: Contain new, uncontacted ...
File Import Errors
These errors are usually the result of file formatting problems, and can most often be resolved by re-saving the file to a different file type. The preferred file format for Mojo imports is a comma separated value (*.csv) or a Microsoft Excel (*.xls, ...
Can I Put my Account on Hold?
Subscription Options and Account Management Regular Subscription Month-to-month recurring subscription No long-term commitments required Temporary Breaks When you need a break (vacation, etc.), you have two options: Downgrade to Mojo CRM (Users) ...
What is the Latency Meter in Mojo?
Understanding Internet Quality Impact on Mojo Performance This guide helps you identify how internet connection quality affects your Mojo experience and what to expect under various conditions. Important Notes This guide covers common ...
What file types and be imported in Mojo?
Supported File Formats for Data Import Mojo supports importing data files in the following formats: .csv (Comma Separated Values) .xls (Microsoft Excel 97-2003) .xlsx (Microsoft Excel)
What Data Vendors can Auto-Post to Mojo?
Lead Vendors Compatible with Mojo Direct Posting Your 10-Digit Posting Pin (found in your Account area) can be shared with the following vendors for direct lead posting to your Mojo system: The Redx Vulcan7 My +Plus Leads Cole Information Telelisting ...
What Internet Browsers work with Mojo
Browser Compatibility for Mojo Web Mojo Web is optimized for Google Chrome for the best experience. The platform also supports: Apple Safari Mozilla Firefox Microsoft Edge For optimal performance and access to all features, we recommend using Google ...