Mojo Reports and Performance Monitoring Tools

Mojo offers several powerful tools to track performance metrics and agent activity. Here's how to leverage them effectively:

Activity Stream Dashboard

• Located on the Home page when you first log in
• Provides quick dialing stats and activity overview for the past 7 days
• View data for the entire account or filter by individual agent
• Shows brief dial session summaries including:
  • Total time spent on the dialer
  • Total calls made
  • Total contacts achieved per session
• Also displays record changes, deletions, exports, and recent notes

Comprehensive Reports

Access detailed metrics through the Reports section in the left menu bar:

Call Detail Report

• Identifies who you called and each call's outcome
• View statistics by individual agent or team
• Filter by specific time frames
• Track contacts made, call results, and contact percentages

Session Report

• Perfect for team environments to evaluate agent performance
• Analyzes call results and time allocation
• Provides breakdown of:
  • Total dialer time
  • Total talk time
  • Pause duration during sessions
• Shows call result frequency patterns

Call Recording Report

• Available with the optional call recording subscription
• Lists recorded calls with results of Contact, DNC Contact, and DNC Number
• Allows easy access to all saved conversations

Agent Time Sheet

• Tracks employees who use Mojo but may not always use the dialer
• Monitors total log-in time in the Mojo program
• Helps maintain accountability for overall system usage

These reporting tools give you comprehensive visibility into performance metrics and system activity, helping you optimize your team's effectiveness.