How to avoid calling linked contacts in your database to avoid duplicate calls

How to avoid calling linked contacts in your database to avoid duplicate calls

Overview

When you have linked contacts in your database, you may want to avoid calling them during your dialing sessions. This feature prevents you from accidentally calling the same household multiple times.

Disabling Calls to Linked Contacts

  • Navigate to Data and Dialer in the main menu
  • Select the specific list or group you want to call
  • Click the power dialer button to begin setting up your calling session
  • Locate and click the Advanced Settings button in the bottom-left corner
  • Ensure the "Allow dialing on linked contacts" option is unchecked

When this setting is disabled, the system will skip any contacts that are linked to other records in your database during your dialing session, helping you avoid duplicate calls to the same household.

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