How to Improve Call Quality and Bad Connections

Mojo delivers exceptional call quality through its First Hello technology, which connects calls over traditional copper line infrastructure rather than VoIP. However, your own setup can significantly impact call performance. Follow these recommendations to optimize your calling experience:

Mobile Phone Users

• Turn off WiFi Calling

  • WiFi Calling uses internet connections that can create delays when making rapid calls
  • Use your cellular network instead for more reliable connections

• Disable VoLTE/LTE Calling

  • These features transmit voice over data networks, potentially introducing latency
  • Check your phone settings to turn off LTE/VoLTE calling features

VoIP Phone Users

• Select a business-grade VoIP provider with low latency and high reliability
• Use wired Ethernet connections instead of WiFi to avoid congestion issues
• Request voice traffic prioritization from your network provider

Headset Recommendations

• Choose high-quality wired headsets for better stability than Bluetooth alternatives
• Avoid using speakerphone for extended calls as it can create echo effects and sometimes trigger unintended tones

Mojo Settings Optimization

• Consider disabling Live Answer Beep in Settings if you notice delayed First Hello responses
• This feature plays a sound when live calls connect but can slightly delay audio transmission

These adjustments will help you maximize call quality and minimize disruptions when using the Mojo dialing system.