Mojo slow to load groups, lists or pages

Mojo slow to load groups, lists or pages

Troubleshooting Delays When Moving Between Folders in Mojo

If you're experiencing slowness or delays when navigating between lists, groups and pages in Mojo, there are several possible causes. This article will help you identify and resolve them quickly. 

Common Causes: 

1. Large quantities of data in groups or lists being loaded. Folders containing thousands of leads take longer to load, especially if there are notes, multiple group assignments or activity logs. 

2. Mojo is cloud based. A slow or inconsistent connection will cause lag when loading lists and groups. 

3. Browser Outdated. Make sure your browser is fully updated to the most current version. Mojo is constantly optimized for the latest browser configurations. Ideally, use Google Chrome ot access Mojo with minimal extensions or add-ons.

4. Cached Data. Not closing and reopening Mojo can create issues with aged cached data. Old or corrupted cache/cookies will cause slow load times. 

5. Mojo server load. In rare cases, Mojo may have an event on the server you are connected to which creates a lag. These are temporary and do not persist. If you feel this is the reason for your latency, and you've ruled out the issues above, please call us at 877-859-6656. 

    • Related Articles

    • Mojo is filtering data out before I begin calling

      Understanding and Managing Filtered Data Alerts in Mojo Dialer When starting a dialing session, you may see alerts that Mojo is filtering out data. Here's what you need to know: Why Data Gets Filtered This is often intentional based on your chosen ...

    • How to deal with call quality issues

      How to Improve Call Quality and Bad Connections Mojo delivers exceptional call quality through its First Hello technology, which connects calls over traditional copper line infrastructure rather than VoIP. However, your own setup can significantly ...

    • No Expired Data in List After Purchase

      Troubleshooting Missing Expired Data If you're not seeing your Mojo Expired Data after subscribing, check these common solutions: Where to Find Your Data Refresh your browser Look in the Properties Lists inside the Mojo Data/Dialer area Confirm ...

    • Troubleshooting adding caller ID issues

      Fixing Caller ID Issues in Mojo Overview A verified Caller ID is essential for using the Mojo dialer. If you're experiencing issues with the verification process, several common phone settings may be preventing successful verification. ...

    • Why am I getting the error: Your current subscription has 1 dialing subscription

      Mojo Dialer Licensing Requirements License Requirements Each agent who wants to use the dialer needs their own dialer license Multiple agents dialing simultaneously require multiple licenses (one per agent) Common Error: "Your Subscription has 1 ...