Mojo is filtering data out before I begin calling

Mojo is filtering data out before I begin calling

Understanding and Managing Filtered Data Alerts in Mojo Dialer

When starting a dialing session, you may see alerts that Mojo is filtering out data. Here's what you need to know:

Why Data Gets Filtered

  • This is often intentional based on your chosen dialing filters
  • Filters help you target specific contacts and comply with calling regulations

How to Include Filtered Data

  • When you see the filtered data alert, click "To view filtered data or clear filters"
  • A grid will appear showing all applied filters and affected records
  • Click the red "X" for specific filters you want to clear if available

Special Cases That Require Different Actions

  1. When using EZ Calling Mode: "Call where I last left off"

    • Restart your session
    • Choose EZ Calling Mode: "Call from top to bottom" on the Call Wizard page

  2. When data is filtered by Zone Guard

    • Exit your dialer session
    • Navigate to Settings > Dialer Settings > Zone Guard
    • Turn Zone Guard off or adjust to an appropriate time frame
    • Important: Use caution when disabling Zone Guard as it protects you from calling outside your set limits

These steps will help you manage your filtered data appropriately while maintaining calling compliance.

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