Troubleshooting adding caller ID issues

Troubleshooting adding caller ID issues

Fixing Caller ID Issues in Mojo

Overview

A verified Caller ID is essential for using the Mojo dialer. If you're experiencing issues with the verification process, several common phone settings may be preventing successful verification.

Troubleshooting Verification Call Issues

  • Check your phone settings if you're unable to receive the verification call:
    • Ensure Do Not Disturb is switched OFF
    • Verify that Ignore Unknown Callers is switched OFF
    • These settings can block incoming verification calls from reaching your device

Important Verification Requirements

  • Caller ID MUST be verified before it can be used with the Mojo dialer
  • Calls routing directly to voicemail will not complete verification
  • Issues with calls going straight to voicemail must be resolved on your phone's end:
    • Check carrier settings
    • Ensure voicemail is not set to immediate forwarding
    • Verify signal strength in your location

Resolving these issues will allow the verification call to connect properly, enabling you to complete the Caller ID verification process and begin using the Mojo dialer.

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