Why am I getting the error: Your current subscription has 1 dialing subscription
Mojo Dialer Licensing Requirements
License Requirements
- Each agent who wants to use the dialer needs their own dialer license
- Multiple agents dialing simultaneously require multiple licenses (one per agent)
Common Error: "Your Subscription has 1 dialing subscription"
This error typically appears when you're trying to use a license that's already in use. This can happen when:
- Another agent on your account is currently using the available license
- You're attempting to dial from two different browser tabs with the same agent account
- You recently used the Mojo on the Go Dialer app and didn't completely log out
Troubleshooting Steps
- Check if anyone else on your account is currently using the dialer
- Close any duplicate browser tabs with Mojo open
- Ensure you're fully logged out of the Mojo on the Go Dialer app
If you continue experiencing this issue after checking these common causes, please create a support ticket for our team to investigate further.
Related Articles
Mojo is filtering data out before I begin calling
Understanding and Managing Filtered Data Alerts in Mojo Dialer When starting a dialing session, you may see alerts that Mojo is filtering out data. Here's what you need to know: Why Data Gets Filtered This is often intentional based on your chosen ...
No Expired Data in List After Purchase
Troubleshooting Missing Expired Data If you're not seeing your Mojo Expired Data after subscribing, check these common solutions: Where to Find Your Data Refresh your browser Look in the Properties Lists inside the Mojo Data/Dialer area Confirm ...
How to deal with call quality issues
How to Improve Call Quality and Bad Connections Mojo delivers exceptional call quality through its First Hello technology, which connects calls over traditional copper line infrastructure rather than VoIP. However, your own setup can significantly ...