Call Recording Feature

Call Recording Feature

Call Recording for Quality Assurance

Call Recording is an optional Mojo Power Dialer add-on feature that helps you perform quality assurance checks on your staff. Recordings are available for 90 days and can be downloaded if needed. This feature automatically records and saves calls with the following call results:

  • Contact
  • DNC Contact
  • DNC Number

Adding Call Recording to Your Account

  1. Log in using an owner account
  2. Access Account by clicking the Menu button in the bottom left corner
  3. Navigate to Subscriptions in the left menu
  4. Click the plus (+) button to add the recording feature
  5. Select which agent you want to assign this subscription to

Reassigning Call Recording to Different Agents

  1. Select the Agents tab from the left menu
  2. Click on the agent name that currently has Call Recording
  3. Deselect the checkbox for Call Recording
  4. When prompted, choose to remove or reassign this feature

You can switch the Call Recording feature between different agents as needed for comprehensive quality assurance coverage. It would be effective on the next dial session they begin.

Accessing Recorded Calls

After calls are recorded during Power Dialing, you can access the recordings in two ways:

  • From the Reports menu under the Call Recording icon
  • Directly within the individual contact record of the lead, in the History section
Troubleshooting Possible Call Recording Issues

If the call recordings are not playing:
  1. Check to make sure that all audio points are connected and the volume is up
  2. Some browsers don't play the recordings and will require you to follow the instructions for downloading the files, which you can then play in your media player
  3. If the recording plays the beginning repeatedly, you may need to clear your browser cache and cookies. If the issue persists, download the file to play with your media player
If you are unable to find a recording:
  1. Call Recording is specific to the assigned agent at the start of the dial session; Call Recording will be effective on the next dial session they begin after the subscription is assigned. Have the agent end a current dial session and start a new session if assigning or re-assigning a Call Recording subscription
  2. Only calls completed as Contact, DNC Contact or DNC Number during the session are saved; review the Call Detail Report to determine the Result of the call in question. Particularly, check for Incomplete calls which the dial session was ended without clicking any of the Result buttons.
  3. Call Recordings can take some time to process, particularly if there are a lot of accounts dialing and recording.
  4. If a recording is still not showing the next day and it did meet all of the qualifications, the processing may have gotten stuck. Please reach out to our support team to report the issue.
  5. Recordings are saved for a period of 90 days (even if the subscription is cancelled or re-assigned during that time) then deleted, be sure to download any that are needed beyond the 90 days.








    • Related Articles

    • How to manage call recordings in Mojo - Storage limits

      Mojo's Call Recording feature automatically saves recordings for all calls that end with these results: Contact, DNC, and DNC Contact. After completing your dialing session, these recordings become available in your Call Recording Report for ...

    • Call Me Feature

      Call Me Feature for Mojo Power Dialer The Call Me feature is an optional Mojo Power Dialer add-on that helps users located in the US and Canada to avoid long-distance charges. This feature changes how you connect to calling sessions: Without Call Me: ...

    • Managing call back messages in Mojo

      Setting Up Call Back Messages in MojoSells Overview Call-back messages play to your target when more than one person picks up the phone as you are dialing out. This feature is optional and is only used during multi-line calling operations. Setup ...

    • Call Back Message

      Call Back Message Recording for Mojo Power Dialing You can manage Call Back messages for Mojo Power Dialing through the Settings screen, accessed by clicking Settings or Account Menu then Settings in the bottom left of the screen. This is ...

    • How to avoid calling linked contacts in your database to avoid duplicate calls

      Overview When you have linked contacts in your database, you may want to avoid calling them during your dialing sessions. This feature prevents you from accidentally calling the same household multiple times. Disabling Calls to Linked Contacts ...