Call Recording is an optional Mojo Power Dialer addon feature that allows you to perform quality assurance checks on your staff. With this feature, calls with the last call result of Contact, DNC Contact and DNC Number are recorded and saved.
Use the following procedure to add the Call Recording feature to your account:
- Login with an owner's account.
- Click the Account link located by clicking Menu on the bottom left.
- Click on the Subscriptions link on the left menu, and then click the plus + button to add the recording feature.
- You will then be prompted to select which agent you would like to add this subscription to.
- To Assign to a different agent, select the Agents Tab on the left, click on the Agent name that currently has the Call Recording and deselect the check box for Call recording. You will be prompted to remove or assign this feature.
The Call Recording feature can be switched to your different agents as needed for full coverage quality assurance.
After calls are recorded during Power Dialing, the recordings can be accessed from the Reports menu under the Call Recording icon or from within the individual records that had their calls recorded.
Related Articles
Call Me Feature
Call Me is the optional Mojo Power Dialer add-on feature that allows users to avoid long distance phone charges. Without this feature, you have to dial a 603 area code phone number to connect to the Mojo Power Dialer server; once connected you will ...
Voicemail and Call Back Message Configuration
Recording messages for Mojo Power Dialing is handled from the Settings screen which you can get to by clicking your login name towards the top right of your Mojo. Two types of messages can be recorded: Voicemail - Creating your Voicemail messages ...
Call Result Button Definitions
There are a total of 16 potential call results using Mojo. 8 Call Results are manually set by the user using Mojo's Call Result buttons. The remaining 8 results are automated and applied by the Mojo dialing system directly. Below is the entire list ...
Using Call Profiles
This article covers creating, using, editing and deleting calling profiles. Adding a Calling Profile Calling Profiles are optional, but are helpful when you are coordinating with multiple Power Dialer users. Use the following procedure to add a ...
Using the Power Dialer
Prerequisites: Configure Account Features, Settings and Import Data Use the following procedure to access the Mojo Power Dialer functionality: Select the Property List, Calling List, Group you want to call. Click the Power Dialer button. Select your ...