Managing call back messages in Mojo

Managing call back messages in Mojo

Setting Up Call Back Messages in MojoSells

Overview

Call-back messages play to your target when more than one person picks up the phone as you are dialing out. This feature is optional and is only used during multi-line calling operations.

Setup Process

  • Access the message settings by logging into Mojo and clicking the Menu icon in the bottom-left corner
  • Navigate to Settings from the main menu
  • Select Messages from the options list
  • Choose Callback Messages from the message types
  • Click the Add Call Back Message button to create a new recording

Recording Options

  • Mobile Phone Recording:

    • Scan the displayed QR code with your mobile device
    • Click the link that appears after scanning
    • Allow the browser access to your phone's microphone

  • Web Recording:

    • Use your computer's microphone to record directly in the browser
    • Ensure your microphone permissions are enabled

Finalizing Your Message

  • Name your message with a descriptive title (examples: "General Callback" or "FSBO")
  • Click Record to begin your recording
  • Review your message by playing it back
  • Click Save to store your completed message

Creating specific callback messages for different scenarios helps personalize your follow-up communication with prospects, though remember that using callback messages is entirely optional for your multi-line calling workflow.

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