Caller ID Configuration

Caller ID Configuration

Caller ID Configuration

Before starting your first Mojo Power Dialing session, you need to set up at least one Caller ID. Here's how to add a Caller ID:

  1. Access Settings by clicking your login name in the top right corner
  2. Navigate to Power Dialer from the left menu, then select Caller ID
  3. Click the Add Caller ID button
  4. Configure your Caller ID based on your needs: For Caller IDs without an extension:
    • Enter your Caller phone number
    • Enter the Label (only you and your team see this)
    • Click the Verify button
    For Caller IDs with an extension:
    • Enter your Caller phone number
    • Enter the Label
    • Click the Add Extension button
    • Select the appropriate Delay time
    • Enter your Extension number
    • Click the Verify button
  5. Complete verification by answering the incoming verification call and following the voice prompts (for example, enter 1 on your phone's key pad)
  6. Share Caller ID's if you have a "User" or "Lite User" agent that needs access to use the Caller ID
    1. Locate the appropriate Caller ID
    2. Click the 3 dots to the right
    3. Select Share
    4. Choose the agent(s)
    5. Click Share

Your Caller ID will be ready to use with Mojo Power Dialer once verification is complete.


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