Caller ID Configuration

Before starting your first Mojo Power Dialing session, you must configure at least one Caller ID.

Adding a Caller ID

1. Click Settings from the top navigation bar.
2. Select Caller ID / Mojo Caller ID.
3. In the Use Your Own Number section, click Add Caller ID.

For Caller IDs Without an Extension

1. Enter your Caller ID Number.
2. Enter a Label for the number (this is only visible to you and your team).
3. Click Verify.

For Caller IDs With an Extension

1. Enter your Caller ID Number.
2. Enter a Label for the number.
3. Click Add Extension.
4. Select the appropriate Delay Time.
5. Enter your Extension Number.
6. Click Verify.

Verifying Your Caller ID

To complete verification:

1. Answer the incoming verification call.
2. Follow the voice prompts provided during the call (for example, press 1 on your phone keypad when prompted).

If verification is unsuccessful, you can click Verify again to restart the process.

Reputation Guard Setup

Once your Caller ID has been successfully verified, you will be prompted to enable Mojo's complimentary Reputation Guard service.

Reputation Guard helps improve call connection rates and caller reputation in today's STIR/SHAKEN calling environment. We recommend enabling this feature for optimal dialing performance.

Sharing Caller IDs with Team Members

If you have User or Lite User agents who need access to a Caller ID, you can share it with them.

1. Locate the Caller ID you wish to share.
2. Click the three-dot menu next to the Caller ID.
3. Select Share.
4. Choose the agent(s) you want to grant access to.
5. Click Share.

Ready to Dial

Once verification is complete, your Caller ID is ready to use with the Mojo Power Dialer