Understanding and Implementing Caller ID Reputation Guard

Reputation Guard for your Caller ID helps prevent your calls from being marked as spam or blocked. Here's what you need to know about this complimentary Mojo service.

What is Caller ID Reputation Guard?

• A complimentary service offered by Mojo to help counter Spam Likely/STIR SHAKEN identification
• Mojo's partners monitor for spam tagging or call blocking and take action to clean your number
• Helps establish your number as trustworthy across carrier networks

How to Enable Caller ID Reputation Guard

1. Navigate to Settings from the top navigation bar.
2. Select Caller ID/Mojo Caller ID from the left menu
3. For existing Caller IDs:
   • Find your number and click the Submit button under the Reputation Guard column
   • Check the box to have Reputation Guard enabled for your Caller ID
4. Enter your Caller ID Registration Name
   • This will appear to approximately 10-15% of your contacts
   • Must follow specific format (examples provided on the page)
   • Primary purpose is to identify your number as trusted to phone carriers
5. Check the box to agree to the terms and click Save

For New Caller IDs

When adding a new Caller ID, you'll be prompted during setup to enable Reputation Guard, following the same steps above.

Processing Time

• Full Reputation Guard activation can take varying amounts of time, depending on the phone carrier
• Typically complete after approximately 8 days
• Your number will be color-coded in the system to indicate its current Reputation Guard status

Numbers protected by Reputation Guard improve contact rates by reducing the likelihood of your calls being filtered or blocked by carrier spam protection systems.