Recording messages for Mojo Power Dialing is handled from the Settings screen which you can get to by clicking your login name towards the top right of your Mojo. Two types of messages can be recorded:

• Voicemail - Creating your Voicemail messages for Power Dialing is optional.
• Callback - At least one Callback message is required if you are Power Dialing with multiple lines. The Callback message is played to one of the call recipients in the rare occasion when more than one person answers the phone during a multi-line Power Dialing session. This message plays within 2 seconds of the live answer. When you are done with call one (the reason you couldn’t take call two), the system pauses your calling session and places a call back to the person that heard the Callback message. 

When recording your message, you may want to include this information in your message: 1. Your identity 2. That you will be calling them right back and 3. Your call-back number in case they want to opt out of any additional calls. These are custom messages you will be recording yourself, and how you construct your message is up to you. If you have more than one agent on your account that will be multi-line Power Dialing, you will want to have them record their own Callback message.

Here are some tips when creating your messages:

• Use a landline whenever possible to create your messages for a higher-quality recording
• Record separate messages for different calling list types to create a personalized touch
• Leave clear upbeat messages with your phone number
• Make sure your phone can receive inbound calls directly

Use the following procedure to record your messages:

1. Click the Settings button located by clicking your login name towards the top right of your Mojo. 
   
    
2. Click the Power Dialer link on the left menu, and then click the Callback & Voicemail Messages link. 
   
    
3. Click on the Add Voicemail Msg button to create a voicemail message, enter the required fields in the dialog box, and then click the Create button.
4. Recording via your phone answer the call and follow the voice prompts to record your message.  When you record your message there is no need to delay before speaking your message.
5. Click on the Add Callback Msg button to create a callback message, enter the required fields in the dialog box, and then click the Create button. 
6. Recording via phone answer the call and follow the voice prompts to record your message.  When you record your message there is no need to delay before speaking your message.