Power Dialer
How to hangup current call and take notes
How to Use the Hangup Feature and Take Notes After a Call in Mojo Ending Your Call When your conversation is complete: Click the "Hang Up" button in the dialer toolbar The call disconnects immediately Mojo automatically pauses before dialing the next ...
Using the redial option while dialing
How to Use the Redial Feature in Mojo Redialing During an Active Session When you need to call the same number again immediately: After your call ends but before moving to the next contact: Click the "Redial" button in the dialer toolbar Select an ...
Pausing and resuming your live dialing session
How to Pause and Resume a Dialing Session in Mojo Why You Might Need to Pause You can temporarily pause your dialing session without ending it completely when you need to: Take a short break Handle an incoming callback Respond to a high-priority lead ...
How to stop or end a call session effectively
How to Stop and End a Dialing Session Properly in Mojo Follow these steps to correctly end your dialing session: Complete your current call: Ensure your conversation has fully concluded Pause the session: Click the Pause button in the bottom left ...
Activating Call Hammer to increase outreach success
How to Use the Call Hammer Feature to Call All Available Contact Numbers The Call Hammer feature helps you maximize contact opportunities by automatically trying all available phone numbers for a lead. Here's how it works: Automatic sequential ...
Filtering your call session based on listing price
Using and Adjusting List Price Filters in Mojo You can filter leads by list price in three different ways: Option 1: Using Optional Dialing Filters Select your desired Calling List/Group in the Data & Dialer section Click the green Power Dialer ...
How to switch between Power Dialer and Click to Call
Switching Between Power Dialer and Click-to-Call Sessions in Mojo Accessing Dialer Options Select your target list by navigating to the Data & Dialer section of your account Click the green Power Dialer button to open the Call Wizard setup screen ...
Creating lead sheets for accurate data collection while on the phone
Creating and Managing Lead Sheets in Mojo Creating a New Lead Sheet Access lead sheet settings by logging into Mojo and clicking the Menu icon in the bottom-left corner Navigate to Settings from the main menu Select Lead Sheets from the options on ...
How to avoid calling linked contacts in your database to avoid duplicate calls
Overview When you have linked contacts in your database, you may want to avoid calling them during your dialing sessions. This feature prevents you from accidentally calling the same household multiple times. Disabling Calls to Linked Contacts ...
Managing call back messages in Mojo
Setting Up Call Back Messages in MojoSells Overview Call-back messages play to your target when more than one person picks up the phone as you are dialing out. This feature is optional and is only used during multi-line calling operations. Setup ...
Setting up the Zone Guard time zone settings in Mojo
Setting Your Time Zone in Mojo Overview Setting the correct time zone in Mojo ensures your calls, appointments, and activities display at the appropriate times and helps you stay compliant with calling regulations. Time Zone Setup Process Access ...
Using calling filters for targeted calling in Mojo
Targeting Your Prospects with Mojo's Dialing Filters Mojo's dialing filters help you focus your outreach efforts on the most promising leads. Rather than calling everyone in your database, you can strategically select who to contact based on ...
How create calling scripts in Mojo
Configuring Advanced Call Scripting Options in Mojo Set up customized call scripts to improve consistency and effectiveness: Access scripts through the account menu at the bottom left Select Settings, then choose Calling Scripts Create scripts using ...
How to record and manage drop voicemails in Mojo
How to Record and Manage Drop Voicemails in Mojo Creating custom drop voicemails makes your outreach more personal and efficient. Here's how to set up and manage them: Adding a New Drop Voicemail Click the Settings icon in the bottom left corner ...
How to manage call recordings in Mojo - Storage limits
Mojo's Call Recording feature automatically saves recordings for all calls that end with these results: Contact, DNC, and DNC Contact. After completing your dialing session, these recordings become available in your Call Recording Report for ...
Required Network Ports for Mojo Dialer
Required Network Ports for Mojo Dialer To ensure proper connectivity and optimal performance of the Mojo Dialer, specific network ports must be open on your firewall or network settings. Failure to open these ports may result in connectivity issues, ...
Zone Guard Set Up and Use
Zone Guard: Managing Calling Hours Zone Guard helps you make compliant calls by automatically filtering contacts based on their local time zone, using area codes to determine appropriate calling hours. Key Benefits Prevents calls outside of your ...
Calling Scripts
Creating and Using Custom Calling Scripts in Mojo Custom calling scripts help you maintain consistent messaging during your calls. Once created, scripts automatically display when a live answer occurs, and you can toggle between normal and script ...
Whitelisting Caller ID's
Understanding and Implementing Caller ID Whitelisting Whitelisting your Caller ID helps prevent your calls from being marked as spam or blocked. Here's what you need to know about this complimentary Mojo service. What is Caller ID Whitelisting? A ...
Mojo Caller ID
What is Mojo Caller ID? Mojo Caller ID is a virtual number service that allows you to use an alternative caller ID when making calls while still receiving return calls on your phone. It costs $10 per month per number with a month-to-month ...
Fixing Call Delays and Dead Air Pickups
Understanding and Optimizing Call Performance with Mojo Dialer Mojo Dialer delivers exceptional call quality through its direct connection to a Tier 1 carrier switch, outperforming standard VoIP systems. However, certain factors on your end may ...
Call Back Message
Call Back Message Recording for Mojo Power Dialing You can manage Call Back messages for Mojo Power Dialing through the Settings screen, accessed by clicking Settings or Account Menu then Settings in the bottom left of the screen. This is ...
Call Recording Feature
Call Recording for Quality Assurance Call Recording is an optional Mojo Power Dialer add-on feature that helps you perform quality assurance checks on your staff. Recordings are available for 90 days and can be downloaded if needed. This feature ...
Call Me Feature
Call Me Feature for Mojo Power Dialer The Call Me feature is an optional Mojo Power Dialer add-on that helps users located in the US and Canada to avoid long-distance charges. This feature changes how you connect to calling sessions: Without Call Me: ...
Using Call Profiles
Creating and Managing Calling Profiles Calling Profiles simplify your workflow when coordinating with multiple Power Dialer users. This guide covers how to create, use, edit, delete, and share calling profiles. Adding a Calling Profile Calling ...
Call Result Button Definitions
Understanding Mojo Call Results Mojo offers 16 possible call results categorized into two types: User-Controlled Call Results (8) Contact Use when you successfully reach your intended contact You can update their List or Group based on your ...
Using the Power Dialer
Using the Mojo Power Dialer: Complete Guide This guide walks you through using the Mojo Power Dialer effectively, from setup to call handling and follow-up features. Getting Started with Power Dialer Prerequisites Before using the Power Dialer, ...
Power Dialer Configuration
Configuring Mojo Power Dialer for Optimal Calling Sessions Mojo's Power Dialer offers flexible configuration options for each calling session. You can call all leads sequentially, resume from where you left off, or use custom filters to target ...
Voicemail Message Configuration
Recording Messages for Mojo Power Dialing You can manage your recording messages for Mojo Power Dialing through the Settings screen, accessed by clicking Settings or Account Menu in the bottom left of the screen. Voicemail Messages Creating voicemail ...
Caller ID Configuration
Caller ID Configuration Before starting your first Mojo Power Dialing session, you need to set up at least one Caller ID. Here's how to add a Caller ID: Access Settings by clicking your login name in the top right corner Navigate to Power Dialer from ...